Noah Terms and Conditions
When a customer purchases a product from Noah Garden Rooms, the customer is agreeing to the terms and conditions as set out below. Customers are advised to read the following terms and conditions carefully.
Our terms and conditions do not affect your statutory rights.
Our details and contact
Our contact details are available on our website:- www.noahgardenrooms.co.uk
Telephone calls to and from our office are recorded. When payments are made over the telephone, we will put you on a secure line which are not recorded.
Placing your order
When placing an order, we will send a confirmation of order to you which will confirm all the details of your building. It is the customers responsibility to check that the details including cost, measurements and specifications are correct. These are usually sent via email but can be sent out in the post upon request. All buildings are made to order. If your building is of a different layout than that shown on the website, we will ask you to send us a sketch of your building. If you wish to have windows or doors in specific places, we need to have clear measurements on the drawing to avoid any confusion. Otherwise, we will place these on the building where we deem best based upon your drawing or description.
We will also give you a delivery date at the point of ordering. We will give our best efforts to get the delivery to you on the delivery date given. If for some reason we cannot make this date due to extreme circumstances (for example, breakdowns, strikes, material shortages, sickness or other factors beyond our control), you will be informed either before or on the date of delivery at the earliest time and a new delivery date will be given. There will be no compensation due should we be unable to attend for one of these factors.
All our pricing and charges include VAT.
We may request a deposit at the point of ordering depending on the size of order. Any deposit taken is non-refundable once the manufacturing process for your building has started.
Cancellation period
At least 14 days notice for postponement or cancellation is required. If the 14 days is not met we have the right to charge a fee which could be up to the total amount of the building. If you confirm your order within the 14 day period, you will automatically fall within this period and will be charged a fee should you postpone or cancel after agreeing the date.
IMPORTANT INFORMATION – Before we arrive – Base preparation and access
Erection of your building can only take place if the base provided by yourself is absolutely level and of sufficient size. The base should be the exact size of the building. If the base is bigger, then you may need to lay a damp-proof membrane or do works around the bottom of the building to stop water ingress through the floor. Any base must also be sufficiently hard for our team to work upon. If you are laying a concrete base, then we would suggest that it is given at least 7 days to harden before any installation of your building starts. If you have any queries with regards to your base, please contact the office at the earliest convenience.
In order for us to supply and install a timber framed base that you have purchased from us, your ground must be level. This can only be checked and viewed upon arrival.
In the event of the base/ground not being suitable, our fitters will stack the units on your property. Our fitters will not be able to wait if rectifications are required on site. It is your responsibility to correct the base and we will return on our next available date to complete the erection. There will be an additional charge should we need to re-attend to erect the building – please refer to our additional costs section. We are unable to wait onsite for you to amend an insufficient base.
Access to the site will be provided by the customer. We always deliver with a 3.5 ton flatbed. The customer must consider whether the access to the property (i.e. width of the road) is sufficient.
We require 8 ft height access and 3 ft width to get to your base. Under no circumstances will our buildings be carried over garage roofs, fences, hedges, etc. Some panels and buildings are of a large size so you also need to consider sharp corners, steps, banks etc. We also will not carry panels through a house. We can make panels smaller if required which we charge a fee for. Please also consider the distance from the delivery vehicle to where the building is being erected due to the weight of the panels.
Please also consider the dimensions of the building when ordering including roof overhang. We require a minimum of 8ft access to your base and 1ft around the base for construction.
The customer must advise us if there are any access difficulties. There is only a certain amount of time allocated to each job so it is important that these are considered before the day. If you are unsure about any potential access problems, please contact the office to discuss. The office will always advise where possible. We will request photographs and measurements to be sent via email to info@noahgardenrooms.co.uk to be able to give you approval.
We take no responsibility for any onsite inaccuracies that are beyond our control. Inadequate groundworks, insufficient access requirements or any obstructions that arise on site will incur additional penalties as per our additional costs section. Payment in full upon arrival will be required for the building you have requested.
If delivery only is chosen it will be to the curb side only. You will require at least two people to accept the building and to take it in to your property.
We are not obliged to check any planning permission within your area. The onus is on the customer to have this confirmed prior to any ordering process.
Delivery and installation
Delivery is arranged for convenience of the company in agreement with the customer. We as a company operate throughout England and Wales and it can be difficult to give an accurate time to when the building would be delivered and fitted to you. In order to attempt better customer service than most of our competitors, an estimated time will be given when asked and our fitters, if possible, will give a courtesy call to give notice of arrival. Although an estimated time and date is given, we cannot guarantee this time slot as delays are occasionally inevitable due to unforeseen circumstances which are beyond our control. We would not be liable for any delay or failure to delivery on the estimated date.
Customers will need to make sure that someone is present to accept delivery of the building. It is the customers’ responsibility to ensure that arrangements for delivery of the building is made. In the event of the customer failing to keep arrangements, which makes delivery impossible, we reserve the right to charge a fee to return to put up the building and there is no discount due if you subsequently choose to put it up yourself.
Once the building installation has started, we will not be able to reposition your building anywhere else so please make sure that you identify the required location in the first instance.
We will not take responsibility for accidental damage to your property caused during the delivery/fitting process.
If delivery only is chosen it will be to the curb side only. You will require at least two people to accept the building and to take it in to your property.
In the event that a customer chooses to collect or arrange their own courier – it is the responsibility of the customer and/or the courier company to check each panel of the building before loading onto their vehicle. We accept no responsibility for any items damaged in transit or reported damaged after they have left our unit.
Completion of order
Once the building has been completed, the customer or a representative MUST inspect the building with our installation team. Should there be any issues with the installation, please make the installers aware and also note the delivery ticket prior to signing. If no notes are made then we will assume that the job is complete and deemed to have been finished to a satisfactory standard.
If no representative or customer is present on completion of the building then this will be deemed a breach of contract on behalf of the customer. In this instance once the job is complete, we will deem it finished and completed to satisfactory standard and if there is any issues that may arise from parts or functions that would normally have been checked and signed off by a customer, we will not be liable and it will be the responsibility of the customer to sort out any issues with any problems. Any call out after will subsequently be chargeable.
In the instance that your building is being delivered only, the customer must inspect each panel for discrepancies so that these can be highlighted before the driver leaves.
We advise that the building is painted with an oil base coating as soon as possible.
Faults, shortages or defects
If any parts are lost or damaged we will repair or replace damaged parts with new ones free of charge. This is providing notification of such shortage or damage is made upon delivery or in writing within seven days of delivery. Please contact us on info@noahgardenrooms.co.uk. We will always request photos which clearly demonstrate any reported defect so we are able to determine the cause prior to the possibility of rectification. If a defect does occur and clearly is the fault of Noah, then we will give you suitable options which may include repair or partial refund (at the discretion of management).
We cannot accept any claim for loss of earnings or consequential losses should a further visit be required.
Our products
Most of our buildings are designed so that planning permission is not required. Permission is the responsibility of the customer and no liability to failed permission will be accepted by Noah Garden Rooms.
We would like to make it clear that our buildings are sold as garden rooms where permissions/regulations are not required. You may wish to use your building for different circumstances. If this is the case, we advise that should you choose to use your garden building for specialist needs that you contact your local council / authority and discuss this with them.
Please note that timber being a natural product, may have inherent defects such as knots, splits and resin pockets. As the climate changes, movement can take place and this may result in felt rippling, which may not be aesthetically pleasing, it is not considered to be a defect and any responsibility would not be accepted. If a felt issue occurs more than three months after delivery we are not liable to re-attend however we may advise a solution. In adverse weather conditions, felt may tear and the building may leak and we will not be held liable for this. If ever there is a roof leak, it is our procedure to seal the roof in the first instance. If you make internal modifications to you building (i.e. boarding and insulation), this will void your 3 month felt warranty. The warranty on upgraded roof coverings will be unaffected. The 3 month warranty would also be void should the building be subject to a storm.
If you are considering doing boarding and insulation yourself after installation, we recommend that you consider Tyvek (breathable waterproof membrane) and EPDM rubber roof upgrades. If you are looking to board and insulate your garden room, please speak to our sales team prior to purchase so that various upgrades can be discussed with you.
Some of our roof upgrades do come with an extended warranty. The corrugated roofing sheets, metal sheets, shingles and EPDM rubber roofing all come with a 10-year warranty.
Our timber materials are pressure treated tanalised with Tanalith E. The preservatives protect the wood from attack by termites, other insects, fungal decay and rot for 10 years. The joinery (Contemporary and Georgian) windows and doors are not pressure treated.
We would like to remind customers that timber is an organic product, subject to naturally occurring changes that result from different environmental conditions i.e. changes in colour, surface, splits and shrinkage. The development and appearance of these natural properties of timber are not defects with the product itself and are not seen as any reason for anyone to claim for replacements, refunds or repairs. These natural changes can also lead to the profile of boards to differ slightly.
Any timber sizes that we show are approximations and are in metric units. The characteristics of the timber will change over time due to environment conditions.
Depending on the base you use, there can be water splashing or water pooling under your building which can soak into the floor (especially if your base is larger than the building you are having installed). We recommend you put a damp-proof course down or seal around the bottom of your building to stop water from coming up through the floor bearers in this instance.
All buildings should be aired out regularly to prevent any condensation or mould accumulating inside the building. If mould does appear on the building, we will not be held liable.
If the painting option is taken or included with your building, we treat the building with a first coat wood preserver paint. This does not completely waterproof your building from wood soaking. You will need to apply a clear oil coat or clear water repellent to your finished building to prevent water ingress.
All our images and photography used are purely for illustrations purposes only. You must be aware that all pictures that you may have seen to purchase are a variation of different styles and sizes that have been requested and so these illustrations of pictures are not the actual sizes. The actual product colours may vary due to the digital photography procedure; however, this will not in any way undermine the overall quality or performance of our product.
Specifications are correct at the time of order but are subject to alterations or withdrawal at any time without notice. As our policy is to constantly improve design, quality and service, we reserve the right to amend, alter or change at our discretion when such changes may be deemed desirable or necessary. This will not affect your order or cost.
We’re always looking for ways to improve and develop policies and conduct. Because of this, we reserve the right to alter our terms and conditions whenever necessary, without notice. This does not affect your statutory rights.
Additional costs
If we are unable to deliver or erect any of our buildings, through no fault of our own, there will be a charge for us to reattend. This fee is payable by the customer prior to any attempt to re-attend. The reattend fee is dependant upon your building size and your distance from us. This fee can be anything up to 50% of your total order value plus any additional mileage charges.
If you chose the fitting service and fail to provide either adequate access or an adequate base, then the fitting charge will still stand and is non-refundable. There will be no discount if you choose to subsequently put the building up yourself.
